Shipping & Returns Policy

Your E-Bike Order Confirmation & Shipment

We want you to love your new e-bike! Our goal at is to make the online shopping experience pleasant and receipt of your new e-bike smooth. Should you not find the answer to your question about order confirmation and shipping of your new e-bike or accessory below, please don't hesitate to contact us.

Shipping information posted refers to delivery within the continental U.S. For shipping rates to Alaska, Hawaii, or U.S. Territories, please contact 

Order Confirmation

As soon as you place your order with, you will receive an automatic order confirmation email. This means we have received your order in our system and have pre-authorized your credit card for the purchase. As soon as we receive your order we reach out to our suppliers to confirm your item is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) are available for immediate shipment (within seven business days), we will proces the charge through our secure encrypted payment system and submit the order for shipment to you.

Product Shipment

If your order is in stock and we process the charge to your credit card, your new e-bike will ship within seven business days of your order date. We will send tracking information within 24 hours of your order leaving the warehouse to the email address you provide when checking out. If you do not receive tracking information from us within eight business days of your order, feel free to follow up with us at

Shipment Tracking

Tracking numbers and instructions on tracking your shipment will be included in the tracking email. The moment your package is shipped, you will receive an automated email with all details of the shipment. Feel free to contact us on the status of your order if you have questions. 

Damaged Shipment 

Please inspect the packaging of your item when it arrives. If you notice any damage, do not refuse the shipment. Please take photographs and send to We will process an insurance claim with the carrier on your behalf. will issue you a Return Authorization. A refund, if sought, will be issued upon claim resolution. 

Return Policy

We value our customers and want to earn your 100% satisfaction. We want you to feel at ease and confident in your online purchase from All purchases, except sale items and special-order parts, are returnable within 15 days for exchange or refund. If you are displeased with your purchase, please contact us at right away – within 15 days of receipt - and we will be happy to work with you.

If you wish to return the item unused because you decided you do not want it, we will refund to your original form of payment: the purchase price, minus our initial shipping cost for your order, a 20% restocking fee and any costs to cover damage to the e-bike from shipping, if necessary. You will be responsible for the cost of return shipment.

Returns must be in new condition with receipt and original packaging. If a bicycle has been ridden, been damaged or is otherwise no longer in new condition, it does not qualify for return or exchange. Should you seek a refund to your original form of payment, please allow sufficient time for the returned item shipment to be received by

Once your return has been received and inspected, will send you an email confirmation. We will notify of approval and refund process initiation.

Exchange Policy

We replace items if they are defective or damaged. If you wish to arrange an exchange for the same item, please send us an email at

Exchanges are subject to the same shipping and damage fees as returns. However, we will not charge a restocking fee for an exchange to an item of higher value. Please do not continue to use the product if you intend to request a refund or exchange.

Shipping for Return or Exchange

To return your product, please contact for return shipping information and instructions.

You will be responsible for paying shipping costs for return of the item. Shipping costs are non-refundable. If you receive a purchase refund, the cost of return shipping will be deducted from your refund. Please be sure to use a trackable shipping service and consider purchasing shipping insurance.

Depending upon where you live, the time it may take for your exchanged product to reach you may vary.